Our Terms of Service
Last updated: November 18, 2025
Welcome to https://www.mathareriverfc.com/ (the “Site”), owned and operated by Mathare River Football Club ("Mathare River FC", "we", "us" or "the Club"). These Terms of Service ("Terms") govern your access to and use of the Site, the services we provide through the Site (including membership sign-up and management, the Mathare River FC Store, ticketing, the Fanbase Forum and members portal), and any content, transactions or communications available through the Site.
By accessing or using the Site you agree to these Terms. If you do not agree, please do not use the Site.
1. What these Terms cover
These Terms explain:
The services and features available on the Site (membership, shop, forum, ticketing and related services).
Rules for all users who access the Site (including guests, registered users and members).
Rules for buying merchandise, booking tickets and using membership services.
Rules about user‑generated content (forum posts, comments, images) and community behaviour.
Intellectual property, privacy, liability and dispute resolution.
2. Our services — brief description
The Site currently provides:
Information about Mathare River FC, the Club’s history, squad and news.
Membership registration and management (Premium, Full, Junior and other membership types).
An online Store selling official merchandise and accessories.
A Fanbase Forum for fan discussion and community engagement.
Access to fixtures, match results, table standings and ticket pricing.
Contact channels for general enquiries and official communications (email addresses and phone numbers listed on the Site).
These features may be changed, suspended or removed at our discretion. (Where appropriate we will try to notify registered users of material changes.)
3. Registration, accounts and membership
3.1 Creating an account
To use certain parts of the Site (for example, the Members Portal, buying from the Store, or posting on the Fanbase Forum) you must register for an account. You must provide accurate, complete and up‑to‑date information when creating your account and keep your credentials secure. You are responsible for all activity that occurs under your account.
3.2 Membership tiers
The Club may offer multiple membership tiers (e.g., Premium, Full, Junior, Forwarding Member). Membership benefits, fees, renewal terms and eligibility rules are described on the Site and in any membership materials at the time of purchase. All membership purchases are subject to these Terms and any additional membership terms posted by the Club.
3.3 Account suspension and termination
We may suspend or terminate your account and access to membership benefits if you breach these Terms, engage in abusive behaviour, attempt to fraudulently obtain benefits, or if required by law. We may also terminate inactive accounts in accordance with our data retention policy.
4. Store, orders, payments and refunds
4.1 The Store
Our online Store sells official Club merchandise and accessories. All product listings are subject to availability.
4.2 Orders and payments
When you place an order you agree to pay the price shown (including applicable taxes and shipping). Payment methods accepted will be shown at checkout. All payments are processed through our payment providers; by completing a purchase you agree to the terms of those third‑party payment processors.
4.3 Shipping, delivery and risk
Shipping methods, costs and delivery estimates will be presented at checkout. Risk of loss or damage to physical goods passes to you on delivery by the carrier.
4.4 Returns and refunds
Our returns and refunds policy is posted on the Site. Refunds are processed in accordance with that policy and applicable law. If you believe you are entitled to a refund, contact our Store team at store@mathareriverfc.com.
5. Tickets and matchday attendance
Ticket pricing and purchase mechanisms are provided on the Site. All ticket sales are subject to the terms shown during purchase, and to stadium and event rules. Admission may be refused for patrons who breach stadium rules, pose a safety risk, or attempt to gain entry with invalid or fraudulent tickets.
6. Fanbase Forum and user-generated content
6.1 Posting rules
Users may post content on the Fanbase Forum and other interactive areas. By posting you grant Mathare River FC a non‑exclusive, royalty‑free, worldwide licence to display, reproduce, modify and distribute your content for the operation and promotion of the Club and the Site.
Do not post content that:
Is unlawful, defamatory, obscene or incites violence.
Violates another person’s privacy or intellectual property rights.
Promotes hate, harassment, or discrimination.
Contains advertising, spam or commercial solicitations without prior consent.
6.2 Moderation and removal
We reserve the right to moderate, edit or remove user content at our discretion. We may remove content that breaches these Terms or that we consider harmful to the Club or its community. We may also ban or suspend users who repeatedly break the rules.
6.3 Reporting and takedown
If you believe a post on the Site infringes your rights or violates these Terms, please use the Site’s reporting tools or contact us at enquiries@mathareriverfc.com with supporting details.
7. Prohibited conduct
When using the Site you must not:
Use the Site for any unlawful purpose or in a way that breaches these Terms.
Attempt to access other users’ accounts, hack, scrape or harvest data from the Site.
Upload viruses, malware or any content that could damage or disrupt the Site.
Impersonate the Club, an employee, or another user.
Use abusive or threatening language toward staff, players, fans or other users.
8. Intellectual property
All content on the Site (including logos, text, images, designs and code) is the property of Mathare River FC or its licensors and is protected by copyright, trademark and other laws. You may not reproduce or use Club intellectual property without prior written permission, except for limited personal, non‑commercial use (e.g., sharing a news post with attribution).
The Club retains all rights in its name, crest and official marks. Unauthorized commercial use of these marks is prohibited.
9. Links to other sites and third-party services
The Site may contain links to third‑party websites, partners and sponsors. Those links are provided for convenience and do not imply endorsement. We are not responsible for the content, privacy practices or terms of any third‑party site. When you use third‑party services (including payment providers and social networks) you do so at your own risk and are subject to their terms.
10. Privacy and cookies
The Club takes privacy seriously. Our Privacy Policy and Cookie Policy describe how personal data is collected, used and stored when you use the Site. By using the Site you consent to the processing described in those policies. For privacy questions contact enquiries@mathareriverfc.com.
11. Disclaimers, limitation of liability and indemnity
11.1 Disclaimers
To the fullest extent permitted by law, the Site and its content are provided "as is" and we make no warranties (express or implied) about accuracy, availability, fitness for a particular purpose, or non‑infringement.
11.2 Limitation of liability
Except where prohibited by law, Mathare River FC (and its officers, employees, partners and suppliers) will not be liable for indirect, incidental, special or consequential damages arising from your use of the Site or services, even if we have been advised of the possibility of such damages. Our total aggregate liability for direct damages in connection with these Terms will not exceed the amount paid by you to Mathare River FC in the 12 months preceding the claim, except as required by applicable law.
11.3 Indemnity
You agree to indemnify and hold harmless Mathare River FC and its affiliates from any claims, liabilities, losses or expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Site.
12. Termination and consequences
We may suspend or terminate your access to the Site at any time for breach of these Terms or legal reasons. If your account is terminated, your right to use the Site ceases; however, sections that by their nature should survive termination (intellectual property, limitation of liability, indemnity, governing law) will survive.
13. Changes to these Terms
We may update these Terms from time to time. When we make material changes we will post the updated Terms on the Site with a revised "Last updated" date. Continued use of the Site after the posting of changes constitutes acceptance of those changes.
14. Governing law and disputes
These Terms are governed by the laws of the Republic of Kenya. Any dispute arising out of or relating to these Terms that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of Kenya, sitting in Nairobi, unless otherwise agreed in writing.
15. Contact information
If you have questions about these Terms please contact us:
Official/Partners: club@mathareriverfc.com
General Enquiries: enquiries@mathareriverfc.com
Mathare River Shop: store@mathareriverfc.com
Phone: +254722311060 / +254722434931 / +254794546971
16. A note on legal review
This document is a comprehensive, personalised draft intended to reflect Mathare River FC’s Site features and common legal requirements for online services. It is recommended that Mathare River FC has this draft reviewed and, if necessary, adapted by qualified legal counsel in Kenya before publishing.
Thank you for supporting Mathare River FC — together we play for the river.
